Customer Operations Manager: Lead Service & Revenue Growth

Hertz; Milwaukee (WI); Sur place; USD 45 000 - 55 000; Plein temps

Avantages offerts par ce poste

Up to 40% off Hertz rental rates

Paid Time Off

Medical, Dental & Vision plans

401(k) with employer match

Parental Leave & Adoption Assistance

Employee Assistance Program

Educational Reimbursement & Discounts

Voluntary Insurance Programs

Theme Park Tickets & Gym Discounts

Résumé du poste

Hertz Corporation seeks a Customer Operations Manager in Milwaukee to lead front-line customer operations, drive revenue, and ensure high customer satisfaction. You will guide frontline teams, optimize processes, and collaborate with stakeholders to achieve performance targets.

The role emphasizes strong communication, team leadership, and operational excellence in a fast-paced environment. Competitive benefits and growth opportunities accompany the position.

Qualifications

• 1–3 years’ experience in Customer Service or Operations
• Bachelor’s degree preferred
• Proficient in MS Office Suite

Responsabilités

• Oversee daily customer operations and revenue for assigned functions
• Lead processes to meet customer expectations and align sales methods
• Resolve customer issues to ensure a positive experience
• Drive the sales process to sell value-added solutions (VAS)
• Champion productivity improvements and ensure adherence to Standards of Work
• Communicate updates and indicators to management

Connaissances

Customer Service

Operations

MS Office

Leadership

Communication

Formation

High School Diploma

Bachelor’s Degree preferred

Outils

None

Description du poste

Hertz Corporation seeks a Customer Operations Manager in Milwaukee to lead front-line customer operations, drive revenue, and ensure high customer satisfaction. You will guide frontline teams, optimize processes, and collaborate with stakeholders to achieve performance targets.

The role emphasizes strong communication, team leadership, and operational excellence in a fast-paced environment. Competitive benefits and growth opportunities accompany the position.