Customer Operations Leader - Drive Revenue & Service

Hertz; Midland (TX); On-site; USD 43,000 - 53,000; Full time

Benefits offered by this job

Medical, Dental & Vision plan options

401(k) retirement matching

Paid Time Off

Parental Leave & Adoption Assistance

Job summary

Hertz in Midland, Texas seeks a Customer Operations Manager to lead front-of-house processes and maximize revenue. You will guide frontline teams, ensure customer satisfaction, and drive efficiency in a dynamic, fast-paced environment.

The role requires 1–3 years in customer service or operations, a high school diploma (Bachelor's preferred), and proficiency with Microsoft Office. You’ll collaborate with stakeholders to sustain growth and employee engagement.

Qualifications

• 1-3 years of experience in Customer Service or Operations.
• Bachelor's degree preferred for advancement.
• Proficiency with Microsoft Office.
• Strong communication and collaboration with stakeholders.
• Ability to guide and develop a diverse team.

Responsibilities

• Oversee daily customer operations and revenue generation for assigned function.
• Lead processes to meet customer expectations and align sales methods.
• Resolve customer issues to ensure a positive experience.
• Drive process improvements and employee engagement.
• Participate in recruiting and provide performance updates.

Skills

Customer service

Operations

Team leadership

Communication

Decision making

Organization

Education

High School Diploma

Bachelor's Degree preferred

Tools

Microsoft Office

Job description

Hertz in Midland, Texas seeks a Customer Operations Manager to lead front-of-house processes and maximize revenue. You will guide frontline teams, ensure customer satisfaction, and drive efficiency in a dynamic, fast-paced environment.

The role requires 1–3 years in customer service or operations, a high school diploma (Bachelor's preferred), and proficiency with Microsoft Office. You’ll collaborate with stakeholders to sustain growth and employee engagement.