Customer Operations Specialist - Shipments & Support

RXO, Inc.; Minnesota; On-site; USD 40,000 - 45,000; Full time

Benefits offered by this job

Competitive pay

Paid time off

401(k) with match

Healthcare benefits

Job summary

RXO, Inc. is hiring a Customer Operations Representative in Minnesota. You will maintain reports, track shipments, and resolve issues to ensure a positive customer experience. The role supports Sales, enters loads, schedules pickups, and tracks shipments end-to-end.

The position offers compensation in the $40,000–$45,000 range, with potential bonus or commission. Strong communication and attention to detail are essential.

Qualifications

• Excellent verbal and written communication skills.
• Self-motivated work style with capacity to work with minimal supervision or in a team.
• Ability to work in a fast-paced environment.

Responsibilities

• Support Sales with managing the branch’s key accounts.
• Enter loads and confirm notes about shipment status.
• Schedule pickup and delivery appointments with warehouses and customers.
• Track shipment status from start to finish and update customers.
• Handle shipment issues and share updates with the sales team.
• Enter data into the Transportation Management System (TMS) and prepare loads for accounting.
• Communicate shipment, billing, or follow-up issues to the Sales Manager and Carrier Operations Group.
• Prioritize daily workload and account focus, including load entry and reporting.
• Monitor report cards.

Skills

Verbal and written communication

Self-motivation

Fast-paced environment

Job description

RXO, Inc. is hiring a Customer Operations Representative in Minnesota. You will maintain reports, track shipments, and resolve issues to ensure a positive customer experience. The role supports Sales, enters loads, schedules pickups, and tracks shipments end-to-end.

The position offers compensation in the $40,000–$45,000 range, with potential bonus or commission. Strong communication and attention to detail are essential.