Customer Operations Leader: Drive Revenue & Experience

Hertz; Fresno (CA); On-site; USD 63,000 - 77,000; Full time

Benefits offered by this job

Starting salary $70,304 per year

Bonus eligible

Stock options

Profit sharing

Paid time off

Benefits package

Job summary

The Hertz Corporation is seeking a Customer Operations Manager to lead front‑of‑house processes, elevate customer service, and maximize location revenue. You’ll direct frontline teams, align with sales methods, and ensure efficient, compliant operations.

You’ll manage vendor relations, supervise performance evaluations, participate in recruiting, and provide regular updates to leadership while maintaining policy adherence.

Qualifications

• 1-3 years’ experience in Customer Service or Operations.
• High School Diploma required; Bachelor’s Degree preferred.
• Proficiency in Microsoft Office Suite.

Responsibilities

• Responsible for daily customer operations and revenue generation for their assigned function.
• Leads and supports processes to meet and exceed customer expectations, and ensure alignment of the sales force with those sales methods and processes.
• Resolves customer issues, ensuring a positive customer experience.
• Pro-actively drive the sales process that leads to the creation of a dynamic, customer-focused zone commercial organization focused on selling value-added solutions (VAS).
• Constantly champions productivity improvements via employee involvement and accountability; ensures employees are following the Standards of Work (SOW).
• Actively engages in effective communication plans focused on building employee engagement in order to achieve business results.
• Conducts performance evaluations that are timely and constructive, where applicable.
• Participates in the recruiting process, as required.
• Provides management with various updates and indicators as requested.
• Remains current on all administrative duties according to company policy.

Skills

Customer service

Operations

Leadership

Communication

Education

High School Diploma

Bachelor's Degree

Job description

The Hertz Corporation is seeking a Customer Operations Manager to lead front‑of‑house processes, elevate customer service, and maximize location revenue. You’ll direct frontline teams, align with sales methods, and ensure efficient, compliant operations.

You’ll manage vendor relations, supervise performance evaluations, participate in recruiting, and provide regular updates to leadership while maintaining policy adherence.