Customer Operations Lead: Revenue & Experience Champion

Hertz; Missouri; On-site; USD 45,000 - 55,000; Full time

Benefits offered by this job

Paid Time Off

Medical, Dental & Vision plan options

401(k) employer matching

Paid Parental Leave

Educational Reimbursement

Employee Assistance Program

Discounts—Theme Park Tickets

Gym Discounts

Job summary

Hertz is seeking a Customer Operations Manager to lead front-of-house processes in Missouri, focusing on customer service and revenue optimization. The role directs frontline teams, ensuring performance, safety, and vendor relations across a location brand as needed.

The Manager will guide customer operations, drive engagement, and oversee operating performance, with emphasis on effective leadership and a positive culture.

Qualifications

• Minimum 1–3 years in Customer Service or Operations.
• High school diploma required; bachelor’s degree preferred.
• Proficiency in Microsoft Office Suite and collaboration with stakeholders.

Responsibilities

• Oversee daily customer operations and revenue generation for assigned function.
• Lead and support processes to meet/exceed customer expectations and align sales methods.
• Resolve customer issues to ensure a positive experience.
• Drive sales processes to create a value-focused zone commercial organization.
• Promote productivity improvements and adherence to Standards of Work.

Skills

Customer service

Operations

Stakeholder collaboration

Leadership

Communication skills

Problem solving

Decision making

Team motivation

Education

High school diploma

Bachelor's degree

Tools

Microsoft Office

Job description

Hertz is seeking a Customer Operations Manager to lead front-of-house processes in Missouri, focusing on customer service and revenue optimization. The role directs frontline teams, ensuring performance, safety, and vendor relations across a location brand as needed.

The Manager will guide customer operations, drive engagement, and oversee operating performance, with emphasis on effective leadership and a positive culture.