Customer Operations Leader: Revenue & Service Growth

Socket.dev; St. Louis (MO); On-site; USD 43,000 - 58,000; Full time

Benefits offered by this job

Rental discount

Paid time off

Health benefits

401(k) matching

Parental leave

Employee assistance

Educational reimbursement

Insurance discounts

Job summary

The Hertz Corporation is seeking a Customer Operations Manager to lead front-of-house processes, customer service, and revenue generation for their assigned function. You will guide frontline teams to meet customer expectations and align sales methods with processes.

Ideal candidates have 1–3 years in customer service or operations, a high school diploma (Bachelor's degree preferred), and strong communication. This role offers benefits and growth within a global rental company.

Qualifications

• 1–3 years' experience in Customer Service or Operations.
• High School Diploma required; Bachelor's Degree preferred.
• Proficiency in Microsoft Office Suite and strong communication skills.

Responsibilities

• Responsible for daily customer operations and revenue generation for their assigned function.
• Leads and supports processes to meet and exceed customer expectations, aligning sales methods and processes.
• Resolves customer issues, ensuring a positive customer experience.
• Proactively drive the sales process to create a value-focused sales organization.
• Champion productivity improvements via employee involvement and accountability; ensure Standards of Work are followed.
• Engage in effective communication plans to build employee engagement and business results.
• Conduct performance evaluations that are timely and constructive.
• Participate in recruiting as required; provide management updates and indicators.

Skills

Customer Service

Operations

Microsoft Office

Stakeholder collaboration

Leadership

Problem solving

Communication

Team building

Education

High School Diploma

Bachelor's Degree

Tools

Microsoft Office Suite

Job description

The Hertz Corporation is seeking a Customer Operations Manager to lead front-of-house processes, customer service, and revenue generation for their assigned function. You will guide frontline teams to meet customer expectations and align sales methods with processes.

Ideal candidates have 1–3 years in customer service or operations, a high school diploma (Bachelor's degree preferred), and strong communication. This role offers benefits and growth within a global rental company.