Customer Operations Manager — Frontline Leader

Socket.dev; Lihue (HI); On-site; USD 58,000 - 67,000; Full time

Benefits offered by this job

Personal vehicle benefits

Bonus target 15%

Tuition assistance

Performance-based incentives

Career growth opportunities

Paid Training

Community involvement opportunities

Comprehensive Medical, Dental, &Vision

Employee discounts up to 40% off base

Job summary

The Hertz Corporation in Lihue, Hawaii is seeking a Customer Operations Manager to lead frontend operations and drive revenue in an onsite role. You will supervise frontline staff, manage daily activities, and partner with leadership to deliver a best-in-class customer experience.

The position requires strong communication, organization, and team leadership skills, with a focus on customer satisfaction and operational excellence in a fast-paced hospitality/retail environment.

Qualifications

• Customer service or operations experience in a fast-paced environment.
• Ability to build and lead a diverse, results-oriented team.
• Proficiency in Microsoft Office Word and Outlook.
• Strong verbal and written communication skills.
• Excellent organization and time management skills.

Responsibilities

• Oversee daily customer-facing operations and revenue generation.
• Lead processes to meet and exceed customer expectations and align sales with methods.
• Resolve customer issues to ensure a positive experience.
• Communicate goals and build employee engagement to achieve results.
• Conduct timely performance evaluations.
• Assist in recruiting when required.
• Maintain administrative duties per policy.

Skills

Customer service

Operations experience

Team leadership

Communication

Organization

Education

High School Diploma

Bachelor’s Degree preferred

Tools

Microsoft Office Word

Outlook

Job description

The Hertz Corporation in Lihue, Hawaii is seeking a Customer Operations Manager to lead frontend operations and drive revenue in an onsite role. You will supervise frontline staff, manage daily activities, and partner with leadership to deliver a best-in-class customer experience.

The position requires strong communication, organization, and team leadership skills, with a focus on customer satisfaction and operational excellence in a fast-paced hospitality/retail environment.