Customer Operations Leader: Drive Revenue & Service Excellence

Hertz; Hebron Estates (KY); On-site; USD 43,000 - 58,000; Full time

Benefits offered by this job

Rental discount

Paid time off

Health benefits

401(k) match

Parental leave

Employee assistance

Education reimbursement

Discounts

Job summary

Hertz is seeking a Customer Operations Manager in the United States to lead front‑of‑the‑house processes, drive customer satisfaction, and maximize revenue. You will supervise frontline staff and coordinate with multiple functions to ensure peak performance and efficient operations.

This leadership role emphasizes strong communication, coaching, budgeting, safety, and vendor relations, with involvement in recruiting and providing regular updates to management while building a positive employee

Qualifications

• 1-3 years’ experience in Customer Service or Operations. Car Rental, Hospitality or Tourism experience preferred.
• High School Diploma required, Bachelor’s Degree preferred
• Proficient in Microsoft Office Suite
• Ability to collaborate with internal and external stakeholders
• Flexible and adaptable; ability to work effectively in ambiguous situations
• Excellent verbal and written communication skills
• Ability to address and resolve customer service challenges
• Results driven, ability to make decisions and help solve problems
• Ability to build and lead a diverse, high-performing, results-oriented, and highly-engaged team
• Ability to drive process and organizational change
• Ability to influence
• Ability to motivate teams and keep a positive attitude in a fast-paced environment
• Ability to work under minimal supervision with a goal‑oriented mindset
• Ability to see the big picture and leverage critical thinking and decision‑making skills
• Excellent organization, time management, delegation, and prioritization skills
• Courageous leadership and accountability

Responsibilities

• Responsible for daily customer operations and revenue generation for their assigned function
• Leads and supports processes to meet and exceed customer expectations, and ensure alignment of the sales force with those sales methods and processes
• Resolves customer issues, ensuring a positive customer experience
• Pro-actively drive the sales process that leads to the creation of a dynamic, customer-focused zone commercial organization focused on selling value-added solutions (VAS)
• Constantly champions productivity improvements via employee involvement and accountability; ensures employees are following the Standards of Work (SOW)
• Actively engages in effective communication plans focused on building employee engagement in order to achieve business results
• Conducts performance evaluations that are timely and constructive, where applicable
• Participates in the recruiting process, as required
• Provides management with various updates and indicators as requested
• Remains current on all administrative duties according to company policy

Skills

Customer service

Operations

Microsoft Office Suite

Stakeholder collaboration

Leadership

Communication

Education

High School Diploma

Bachelor’s Degree

Job description

Hertz is seeking a Customer Operations Manager in the United States to lead front‑of‑the‑house processes, drive customer satisfaction, and maximize revenue. You will supervise frontline staff and coordinate with multiple functions to ensure peak performance and efficient operations.

This leadership role emphasizes strong communication, coaching, budgeting, safety, and vendor relations, with involvement in recruiting and providing regular updates to management while building a positive employee