Customer Operations Lead: Revenue & Service Excellence

Hertz-1; Louisville (KY); On-site; USD 45,000 - 55,000; Full time

Benefits offered by this job

Up to 40% off Hertz rentals

Paid Time Off

Medical, Dental & Vision

401(k) employer matching

Paid Parental Leave

Employee Assistance Program

Educational Reimbursement & Discounts

Voluntary Insurance Programs

Perks & Discounts – Theme Park Tickets

Gym Discounts

Job summary

Hertz is seeking a Customer Operations Manager to lead front‑of‑house processes, customer service, and revenue generation. You will direct frontline teams, collaborate with other leaders, and ensure maximum performance through strong communication and efficient operations.

This role emphasizes staff development, vendor relationships where applicable, and driving process improvements while maintaining a positive employee culture.

Qualifications

• 1–3 years’ experience in Customer Service or Operations.
• High School Diploma required; Bachelor’s Degree preferred.
• Ability to collaborate with internal and external stakeholders.
• Excellent verbal and written communication skills.
• Able to lead a diverse, high-performing team.

Responsibilities

• Oversee daily customer operations and revenue generation for assigned function.
• Lead and support processes to meet/exceed customer expectations and align sales methods.
• Resolve customer issues to ensure positive experience.
• Drive sales processes for value-added solutions (VAS).
• Promote productivity improvements and ensure adherence to Standards of Work.
• Communicate plans to build employee engagement and business results.
• Perform timely performance evaluations and participate in recruiting when needed.
• Provide updates and indicators to management.
• Maintain compliance with administrative duties per policy.

Skills

Customer service

Operations

Leadership

Cross-functional collaboration

Communication

Microsoft Office Suite

Education

High School Diploma

Bachelor's Degree preferred

Tools

Microsoft Office Suite

Job description

Hertz is seeking a Customer Operations Manager to lead front‑of‑house processes, customer service, and revenue generation. You will direct frontline teams, collaborate with other leaders, and ensure maximum performance through strong communication and efficient operations.

This role emphasizes staff development, vendor relationships where applicable, and driving process improvements while maintaining a positive employee culture.