Customer Operations Lead: Elevate Service & Revenue

Hertz; St. Louis (MO); On-site; USD 45,000 - 55,000; Full time

Benefits offered by this job

Rental discounts

Paid time off

Insurance options

401(k) matching

Parental leave

Employee assistance program

Education reimbursement

Disability/veteran support

Theme park & gym discounts

Job summary

Hertz's Customer Operations Manager leads front-of-house processes, customer service, and revenue growth as a key leader on the Customer Operations team. The role directs frontline staff and collaborates with the Senior Manager to ensure performance, Budget adherence, safety, and high-quality service.

The position requires 1–3 years in customer service or operations, a high school diploma, and a preferred bachelor's degree.

Qualifications

• 1–3 years in Customer Service or Operations.
• MS Office proficiency required; strong communication skills.
• Bachelor's degree preferred; diploma required.
• Ability to lead, influence and drive change.
• Ability to work with internal and external stakeholders.

Responsibilities

• Oversee daily customer operations and revenue generation for assigned function.
• Lead processes to meet customer expectations and align sales methods.
• Resolve customer issues to ensure positive experiences.
• Proactively drive sales and value-added solutions.
• Champion productivity and ensure Standards of Work compliance.
• Communicate plans to engage employees and drive results.
• Conduct timely performance evaluations and support recruiting.
• Provide updates and indicators to management; handle admin duties.

Skills

Microsoft Office

Communication

Leadership

Team collaboration

Decision making

Education

High School Diploma

Bachelor's Degree

Job description

Hertz's Customer Operations Manager leads front-of-house processes, customer service, and revenue growth as a key leader on the Customer Operations team. The role directs frontline staff and collaborates with the Senior Manager to ensure performance, Budget adherence, safety, and high-quality service.

The position requires 1–3 years in customer service or operations, a high school diploma, and a preferred bachelor's degree.