Customer Operations Lead: Revenue & Service Excellence

Hertz; Hanover (MD); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Rental discounts

Paid Time Off

401(k) employer matching

Parental Leave & Adoption Assistance

Employee Assistance Program

Educational Reimbursement & Discounts

Job summary

Hertz in Hanover, MD is seeking a Customer Operations Manager to lead front-of-house operations, drive revenue, and ensure superior customer service. You will direct frontline teams, coordinate with stakeholders, and uphold standards of work and efficiency.

The role requires 1–3 years in customer service or operations, a high school diploma (Bachelor’s preferred), and strong communication. Hertz offers PTO, 401(k) matching, parental leave, and rental discounts.

Qualifications

• 1–3 years’ experience in Customer Service or Operations.
• High School Diploma required; Bachelor's degree preferred.
• Proficiency in Microsoft Office Suite.
• Strong communication and stakeholder collaboration abilities.

Responsibilities

• Responsible for daily customer operations and revenue generation for their assigned function.
• Leads and supports processes to meet and exceed customer expectations and align sales methods.
• Resolves customer issues to ensure a positive experience.
• Drive process improvements and maintain Standards of Work.

Skills

Customer Service

Operations

Leadership

Communication

Education

High School Diploma

Bachelor’s Degree preferred

Tools

Microsoft Office Suite

Job description

Hertz in Hanover, MD is seeking a Customer Operations Manager to lead front-of-house operations, drive revenue, and ensure superior customer service. You will direct frontline teams, coordinate with stakeholders, and uphold standards of work and efficiency.

The role requires 1–3 years in customer service or operations, a high school diploma (Bachelor’s preferred), and strong communication. Hertz offers PTO, 401(k) matching, parental leave, and rental discounts.