Customer Operations Lead: Revenue & Experience Growth

Hertz-1; Grand Rapids (MI); On-site; USD 46,000 - 62,000; Full time

Benefits offered by this job

Up to 40% off base Hertz Rentals

Paid Time Off

Medical, Dental & Vision plans

401(k) matching

Parental Leave & Adoption Assistance

Employee Assistance Program

Educational Reimbursement

Discounts on Theme Park Tickets & Gym

Job summary

Hertz is seeking a Customer Operations Manager in Grand Rapids, MI, to lead front-of-house processes, customer service, and revenue growth. You will direct frontline teams, ensure efficiency, and maintain a positive operating culture aligned with company policies.

The role demands 1–3 years in customer service or operations, a high school diploma (bachelor's preferred), and strong communication. Proficiency in Microsoft Office is expected, along with collaborative leadership in a fast-paced

Qualifications

• 1-3 years’ experience in Customer Service or Operations.
• High School Diploma required; Bachelor’s Degree preferred.
• Proficient in Microsoft Office Suite.
• Ability to collaborate with internal and external stakeholders.
• Strong communication and leadership potential.

Responsibilities

• Responsible for daily customer operations and revenue generation for their assigned function.
• Leads and supports processes to meet and exceed customer expectations, and ensure alignment of the sales force with those sales methods and processes.
• Resolves customer issues, ensuring a positive customer experience.
• Drive sales processes focused on value-added solutions (VAS).
• Champion productivity improvements and ensure Standards of Work are followed.
• Engage in effective communication plans to build employee engagement.
• Conduct performance evaluations and participate in recruiting when required.
• Provide management with updates and indicators.
• Maintain administrative duties according to company policy.

Skills

Customer service

Leadership

Communication

Collaboration

Education

High School Diploma

Bachelor's Degree

Tools

Microsoft Office Suite

Job description

Hertz is seeking a Customer Operations Manager in Grand Rapids, MI, to lead front-of-house processes, customer service, and revenue growth. You will direct frontline teams, ensure efficiency, and maintain a positive operating culture aligned with company policies.

The role demands 1–3 years in customer service or operations, a high school diploma (bachelor's preferred), and strong communication. Proficiency in Microsoft Office is expected, along with collaborative leadership in a fast-paced