Customer Operations Lead - Revenue & Service Excellence

Socket.dev; Virginia (MN); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Up to 40% off Hertz rental

Paid Time Off

Medical, Dental & Vision plans

401(k) employer matching

Parental Leave & Adoption Support

Employee Assistance Program

Educational Reimbursement

Discounts – Theme Park Tickets & Gym

Job summary

The Hertz Corporation seeks a Customer Operations Manager to lead front-of-house processes, customer service, and revenue initiatives. This role directs frontline teams and collaborates with the Senior Customer Operations Manager to ensure peak performance, rigorous standards, and strong vendor relations.

Responsibilities include driving daily operations, resolving customer issues, and shaping a high-performing, customer-focused team.

Qualifications

• 1-3 years of experience in Customer Service or Operations; hospitality or car rental preferred.
• High School Diploma required; Bachelor's degree preferred.

Responsibilities

• Responsible for daily customer operations and revenue generation for their assigned function.
• Leads and supports processes to meet and exceed customer expectations, and ensure alignment of the sales force with those sales methods and processes.
• Resolves customer issues, ensuring a positive customer experience.
• Pro-actively drive the sales process that leads to the creation of a dynamic, customer-focused zone commercial organization focused on selling value-added solutions (VAS).
• Constantly champions productivity improvements via employee involvement and accountability; ensures employees are following the Standards of Work (SOW).
• Actively engages in effective communication plans focused on building employee engagement in order to achieve business results.
• Conducts performance evaluations that are timely and constructive, where applicable.
• Participates in the recruiting process, as required.
• Provides management with various updates and indicators as requested.
• Remains current on all administrative duties according to company policy.

Skills

Customer service

Operations management

Leadership

Communication

Team leadership

Decision making

Education

High School Diploma

Bachelor's degree

Tools

Microsoft Office

Job description

The Hertz Corporation seeks a Customer Operations Manager to lead front-of-house processes, customer service, and revenue initiatives. This role directs frontline teams and collaborates with the Senior Customer Operations Manager to ensure peak performance, rigorous standards, and strong vendor relations.

Responsibilities include driving daily operations, resolving customer issues, and shaping a high-performing, customer-focused team.