Customer Operations Lead: Revenue & Service Excellence

Hertz; Louisville (KY); On-site; USD 50,000 - 58,000; Full time

Benefits offered by this job

40% off rental rates

Paid Time Off

Medical, Dental & Vision

401(k) matching

Parental Leave & Adoption Assistance

Employee Assistance Program

Educational Reimbursement

Discounts – pet, identity protection,

Theme park tickets

Gym discounts

Job summary

Hertz in Louisville seeks a Customer Operations Manager to lead front-of-house processes, customer service, and revenue growth. You will direct frontline teams, drive value-added solutions, and ensure efficient operations with strong communication and safety standards.

We value 1-3 years in customer service/operations, a high school diploma (Bachelor's preferred), and solid Microsoft Office skills. This full-time role emphasizes leadership, collaboration, and measurable performance improvements

Qualifications

• 1-3 years’ experience in Customer Service or Operations.
• Bachelor’s Degree preferred.
• Moderate proficiency in Microsoft Office Suite.
• Ability to collaborate with internal and external stakeholders.
• Flexible and adaptable in ambiguous situations.
• Excellent verbal and written communication skills.

Responsibilities

• Responsible for daily customer operations and revenue generation for their assigned function.
• Leads and supports processes to meet and exceed customer expectations, and ensure alignment of the sales force with those sales methods and processes.
• Resolves customer issues, ensuring a positive customer experience.
• Pro-actively drive the sales process that leads to the creation of a dynamic, customer-focused zone commercial organization focused on selling value-added solutions (VAS).
• Constantly champions productivity improvements via employee involvement and accountability; ensures. employees are following the Standards of Work (SOW).
• Actively engages in effective communication plans focused on building employee engagement in order to achieve business results.
• Conducts performance evaluations that are timely and constructive, where applicable.
• Participates in the recruiting process, as required.
• Provides management with various updates and indicators as requested.
• Remains current on all administrative duties according to company policy.

Skills

Customer service

Operations

Leadership

Communication

Problem solving

Team motivation

Education

High School Diploma

Bachelor's Degree preferred

Tools

Microsoft Office Suite

Job description

Hertz in Louisville seeks a Customer Operations Manager to lead front-of-house processes, customer service, and revenue growth. You will direct frontline teams, drive value-added solutions, and ensure efficient operations with strong communication and safety standards.

We value 1-3 years in customer service/operations, a high school diploma (Bachelor's preferred), and solid Microsoft Office skills. This full-time role emphasizes leadership, collaboration, and measurable performance improvements