Frontline Customer Operations Leader

Hertz; Lihue (HI); Hybrid; USD 49,000 - 67,000; Full time

Benefits offered by this job

Personal vehicle benefits

Bonus target 15%

Tuition assistance

Performance based incentives and bonus

Career growth and advancement

Paid Training

Community involvement opportunities

Medical, Dental, Vision after 30 days

Employee discounts up to 40% off Hertz

Job summary

Hertz is seeking a Customer Operations Manager in Lihue, HI to lead frontline teams and optimize customer-facing operations. The role emphasizes delivering exceptional service, driving revenue, and managing daily operations with a focus on safety and efficiency.

The position offers a base salary of $58,000 with sign-on and relocation bonuses, plus comprehensive benefits and growth opportunities within a hospitality-driven, fast-paced rental environment.

Qualifications

• At least one year customer service or operations experience in a fast-paced environment.
• Ability to build and lead a diverse, results-oriented team.
• Microsoft Office Word and Outlook proficiency.
• Strong verbal and written communication skills.
• Excellent organization and time management skills.

Responsibilities

• Responsible for daily customer-facing operations and revenue generation.
• Leads and supports processes to meet and exceed customer expectations, and ensure alignment of the sales force with those sales methods and processes.
• Resolves customer issues, ensuring a positive customer experience.
• Effectively communicates organizational goals while building employee engagement in order to achieve business results.
• Conducts performance evaluations that are timely and constructive.

Skills

Customer service

Operations management

Team leadership

MS Word & Outlook

Verbal communication

Written communication

Time management

Stakeholder collaboration

Problem solving

Education

High School Diploma

Tools

Microsoft Office Suite

Job description

Hertz is seeking a Customer Operations Manager in Lihue, HI to lead frontline teams and optimize customer-facing operations. The role emphasizes delivering exceptional service, driving revenue, and managing daily operations with a focus on safety and efficiency.

The position offers a base salary of $58,000 with sign-on and relocation bonuses, plus comprehensive benefits and growth opportunities within a hospitality-driven, fast-paced rental environment.