Customer Operations Leader – Revenue & Experience

Hertz; Oklahoma City (OK); On-site; USD 47,000 - 63,000; Full time

Benefits offered by this job

Discounts on Hertz rentals

Medical, dental & vision plans

Life Insurance (Hertz-paid)

401(k) with matching

Paid parental leave

Educational reimbursement

Pet insurance

Theme park and gym discounts

Job summary

The Hertz Corporation is seeking a Customer Operations Manager in Oklahoma City to lead front-line customer operations and maximize revenue. This role directs frontline teams, ensuring efficiency and high-quality service while aligning with brand standards.

You will drive process improvements, coach staff, and collaborate with sales to deliver value-added solutions in a fast-paced, dynamic environment.

Qualifications

• 1–3 years of experience in Customer Service or Operations
• Strong communication and collaboration skills
• Able to lead and motivate teams in a fast-paced environment

Responsibilities

• Oversee daily customer operations and drive revenue for the assigned function
• Lead processes to meet customer expectations and align sales with methods
• Resolve customer issues to ensure a positive experience
• Support a sales-driven, value-based approach to customer interactions
• Provide regular updates and performance indicators to management
• Participate in recruiting and ensure adherence to company policies

Skills

Customer service

Operations

Leadership

Education

High School Diploma

Bachelor’s Degree preferred

Tools

Microsoft Office

Job description

The Hertz Corporation is seeking a Customer Operations Manager in Oklahoma City to lead front-line customer operations and maximize revenue. This role directs frontline teams, ensuring efficiency and high-quality service while aligning with brand standards.

You will drive process improvements, coach staff, and collaborate with sales to deliver value-added solutions in a fast-paced, dynamic environment.