Customer Operations Lead - Post-Sales & Logistics (Remote)

Motorola Solutions; United States; Remote; USD 85,000 - 95,000; Full time

Benefits offered by this job

Remote work eligibility

Travel opportunities

Job summary

Silvus Technologies, a subsidiary of Motorola Solutions, seeks a Customer Operations Manager to join the Sales Operations team. You will serve as the post-sales liaison between Silvus manufacturing and North America customers, managing POs, production schedules, and delivery coordination to fit the customer’s production roadmap.

Travel up to 30%, with potential for remote work depending on location, and frequent QBRs to review delivery performance, forecasts, and roadmap alignment.

Qualifications

• Bachelor’s degree in Operations, Supply Chain Management, Business, or related field.
• 3+ years in post-sales operations, account management, or technical project coordination.
• Ability to analyze production schedules, purchase orders, and demand forecasts.
• Excellent communication skills translating customer needs to internal constraints.
• Experience with Oracle or similar ERP is a plus.
• U.S. Person due to clients under U.S. federal contracts.

Responsibilities

• Serve as the primary point of contact for key North America customers post sale, managing day-to-day operational needs and escalations.
• Lead Quarterly Business Reviews (QBRs) to report on delivery performance, quality metrics, and production roadmap alignment.
• Work with customer demand planners to ingest and track production forecasts for internal teams.
• Track and manage open purchase orders to ensure on-time delivery commitments.
• Identify and upscale technical integration challenges, managing escalation for hardware defects or field issues.
• Oversee the Return Merchandise Authorization (RMA) process to ensure timely replacement of failed components.
• Travel up to 30% to visit customers and Silvus HQ.

Skills

Post-sales operations

Account management

Technical project coordination

Communication

Excel

Oracle ERP

Education

Bachelor’s degree in Operations, Supply Chain Management, Business, or related field

Tools

Oracle ERP

MS Office

Job description

Silvus Technologies, a subsidiary of Motorola Solutions, seeks a Customer Operations Manager to join the Sales Operations team. You will serve as the post-sales liaison between Silvus manufacturing and North America customers, managing POs, production schedules, and delivery coordination to fit the customer’s production roadmap.

Travel up to 30%, with potential for remote work depending on location, and frequent QBRs to review delivery performance, forecasts, and roadmap alignment.