Customer Operations Representative

RXO, Inc.; Gainesville (GA); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Comprehensive medical, dental, and vision plans

401(k) retirement plan with company match

Company-paid disability and life insurance

Employee Assistance Program (EAP)

Career and Leadership Development Programs

Paid time off and company holidays

Job summary

RXO, Inc. is seeking a Customer Operations Representative to improve logistics and customer experience. In this role, you'll manage reports, track shipments, solve issues, and engage with customers to ensure a smooth transportation process.

The position requires excellent communication skills and the ability to thrive in a fast-paced environment. A minimum of one year in customer service or related experience is preferred, along with strong problem-solving abilities. Join RXO for significant career development opportunities!

Qualifications

• 1 year of sales or customer service experience preferred.
• 1 year of related experience and/or training in the transportation industry.
• Solid attention to detail and follow-up skills.

Responsibilities

• Support Sales with managing key accounts.
• Track shipments and communicate with customers.
• Enter information into the Transportation Management System.

Skills

Excellent verbal and written communication skills

Self-motivated work style

Ability to work in a fast-paced environment

Job description

Accelerate your career at RXO

RXO is a leading provider of transportation solutions. With cutting‑edge technology at the center, we’re revolutionizing the industry with our massive network and commitment to finding solutions for every challenge. We create more efficient ways for shippers and carriers to transport goods across North America.

As a Customer Operations Representative at RXO, you will maintain reports, track shipments, and solve issues that arise, ensuring that our customers have a positive experience.

What Your Day-to-day Will Look Like

• Support Sales with managing the branch’s key accounts
• Enter loads and confirm notes about the status of shipments
• Schedule pickup and delivery appointments with warehouses and customers
• Track the status of shipments from inception to delivery, and communicate with the customer on the status of the shipments
• Handle any issues that arise on shipments and share information and updates with the customer
• Enter information into the Transportation Management System (TMS) and prepare loads for accounting; ensure that entries are accurate and complete
• Communicate all shipment, billing or follow‑up issues to the Sales Manager and Carrier Operations Group
• Prioritize the daily workload and focus of your accounts, including load entry, tracking and reporting
• Monitor report cards

At a Minimum, You’ll Need

• Excellent verbal and written communication skills
• Self‑motivated work style with the capacity to work well with minimal direct supervision or in a team environment
• The ability to work in a fast‑paced environment

It’d Be Great If You Also Have

• 1 year of sales or customer service experience
• 1 year of related experience and/or training, and a general understanding of the transportation industry
• Solid attention to detail and follow‑up skills with experience identifying and resolving problems

Why Join Us

Our Benefits

• Comprehensive medical, dental, and vision plans
• 401(k) retirement plan with up to 5% company match
• Pre‑tax accounts to help streamline eligible expenses
• Company‑paid disability and life insurance
• Employee Assistance Program (EAP)
• Career and Leadership Development Programs
• Paid time off, company holidays, and volunteer days

Our Culture

Our values are the key to our unique culture and our ability to deliver for everyone we serve. We do great things when we are inclusive and work together. To perform with excellence, we learn from one another, value diverse perspectives, operate safely and build strong relationships.

The Next Step

Ready to join our team? We'd love to hear from you. Fill out an application now and join our talent community to learn about future opportunities.

We are proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. All applicants who receive a conditional offer of employment may be required to take and pass a pre‑employment drug test.

The above statements are not an exhaustive list of all required responsibilities, duties, and skills for this job classification. Review RXO's candidate privacy statement here and RXO's Privacy Notice to California Job Applicants here.