Customer-Obsessed Store Leader

Skims; Dallas (TX); On-site; USD 43,000 - 56,000; Full time

Benefits offered by this job

Competitive pay + bonus

401(k) plan

Employee discount

Paid Time Off

Health, Dental, Vision, Life Insurance

Mental Health benefits

Parental Leave

Employee Referral Bonus

Job summary

SKIMS is seeking an Assistant Store Leader – Customer Experience in Dallas, TX to elevate guest interactions and uphold high service standards in a fast-paced, high-volume store.

You will partner with the Store Leader to coach the team on product knowledge, personalized styling, and consultative selling, while using data and KPIs to improve conversion, productivity, and profitability.

Qualifications

• 2–4 years of retail leadership experience with focus on sales floor leadership.
• Proven ability to own the sales floor and drive high customer engagement.
• Experience delivering real-time coaching that boosts performance.
• Strong knowledge of sales KPIs and data-informed coaching.
• Ability to adapt leadership style in a fast-paced environment.
• Excellent interpersonal and communication skills.
• Passion for personalized, inclusive customer experiences.
• Ability to stand, move, and lift up to 40 pounds during shifts.
• Availability to work evenings, weekends, holidays, and overtime.

Responsibilities

• Lead the store with a customer-obsessed mindset and set the tone for authentic experiences.
• Own the sales floor, engage with customers, and drive conversion through selling behaviors.
• Coach team on product knowledge and consultative selling using data and KPIs.
• Provide in-the-moment coaching to sharpen skills and elevate customer experience.
• Balance urgency with an elevated floor experience during peak traffic.
• Set behavior expectations and motivate the team to exceed sales targets.
• Lead by example on the sales floor, supporting Supervisors and Team Members.
• Foster learning agility and open feedback within the team.
• Analyze sales data with the Store Leader to adjust strategies for productivity.
• Maintain a welcoming, well-maintained store environment for an elevated experience.
• Communicate transparently to build trust and accountability.
• Recognize and reward high performance aligned with customer-first values.

Skills

Retail leadership

Coaching

Customer engagement

Data-driven

Communication

Team motivation

Tools

POS systems

Job description

SKIMS is seeking an Assistant Store Leader – Customer Experience in Dallas, TX to elevate guest interactions and uphold high service standards in a fast-paced, high-volume store.

You will partner with the Store Leader to coach the team on product knowledge, personalized styling, and consultative selling, while using data and KPIs to improve conversion, productivity, and profitability.