Store Leader: People-First, High-Energy Retail Growth

SKIMS; Troy (MI); On-site; GBP 79,000 - 85,000; Full time

Benefits offered by this job

401(k) plan

Employee discount

Flexible vacation time

Health, Dental, Vision, and Life保险

Job summary

SKIMS is seeking a Store Leader to drive and develop a high-energy, premium customer experience across the store. You will coach, hire, and empower a diverse team while partnering with HQ to deliver results and maintain SKIMS’ elevated brand standards.

You will own store performance, lead by example, and build a culture of accountability, curiosity, and growth, balancing speed with polish in every guest interaction.

Qualifications

• 4+ years of leadership experience.
• Proven track record of hiring, leading, and developing store teams.
• Strong written and verbal communication skills.
• The ability to work closely and effectively with others.
• Deep understanding of customer service principles and the ability to provide exceptional service to all customers.
• Strong problem-solving abilities and to adapt and evolve.
• Strong operational and organizational skills.
• Strong visual merchandising skills, a keen eye for detail, ensuring that the store is always presented in a compelling manner.
• Must be able to stand and remain physically active and move around all areas of the store and be accessible to customers for 100% of the scheduled shift
• Full Time Availability Requirements: Open Availability. We value flexibility and expect you to be available to work evenings, weekends, holidays, and overtime as needed.

Responsibilities

• Lead with a Customer Obsessed mindset, ensuring that every Team Member is focused on creating a welcoming, inclusive, and personalized experience for each guest.
• Deliver elevated service at speed by coaching your team in real time, using strong floor presence and emotional intelligence to guide high volume moments without losing authenticity and upholding our culture
• Embed our mission and values into every part of the store experience. You actively educate and coach Team Members on what it means to build our brand and be product experts.
• Create a strong floor presence and lead through Operational Excellence. You manage daily operations, drive visual execution, and ensure store standards, replenishment, and merchandising are always on point.
• Own key business metrics including P&L, payroll, inventory, and productivity. You are proactive in analyzing business trends and adjusting strategies in the moment to Drive Results in both sales and efficiency.
• Lead through the lens of impact. With strong decision quality, you use the right tools, build schedules strategically, and manage controllables to optimize performance while staying customer-first.
• Model Learning Agility by being solutions-oriented, coachable, and focused on growth. You create a culture of curiosity and continuous improvement. You bring feedback to your team and to the corporate partners you collaborate with.
• You remain flexible, focused, and curious when plans evolve.
• Actively hire, onboard, and retain top talent. You’re an effective and proactive recruiter and networker, and your ability to attract the right people strengthens the overall store culture and performance with urgency.
• Build clear development plans for your team and support career progression through intentional feedback and coaching. You are a true developer of others and invest in building bench strength for the future for SKIMS.
• Bring clarity, structure, and accountability to your team through excellent communication. With a focus on Inspiring Yourself & Others, you foster a culture of ownership, collaboration, and mutual respect.
• Set the tone for teamwork, energy, and resilience. You are approachable, consistent, and clear. You create a space where people are inspired to do their best work.
• You motivate through data, behaviors, and outcomes and always align daily actions to the long term business vision.
• Partners cross functionally with HQ Support to ensure alignment on big picture strategies, feedback, and new initiatives that support our stores and brand success.

Skills

Leadership experience

Hiring & team development

Communication

Team collaboration

Customer service excellence

Problem-solving

Operational planning

Visual merchandising

Physical stamina

Full-time availability

Job description

SKIMS is seeking a Store Leader to drive and develop a high-energy, premium customer experience across the store. You will coach, hire, and empower a diverse team while partnering with HQ to deliver results and maintain SKIMS’ elevated brand standards.

You will own store performance, lead by example, and build a culture of accountability, curiosity, and growth, balancing speed with polish in every guest interaction.