Customer Experience Leader — Retail Store (FT)

SKIMS; Dallas (TX); Sur place; USD 41 000 - 58 000; Plein temps

Avantages offerts par ce poste

Competitive pay

Bonus program

401(k) plan

Employee discount

Paid time off

Health, Dental, Vision, Life

Mental health benefits

Parental leave

Referral bonus

Résumé du poste

SKIMS is seeking an Assistant Store Leader – Customer Experience at NorthPark Center in Dallas to lead front-line teams and elevate guest interactions. You will partner with the Store Leader to drive service standards and sales in a high-volume environment while coaching Supervisors and Team Members on product knowledge and personalized styling.

The role emphasizes a customer-obsessed culture, data-informed decision making, and maintaining an engaging, welcoming store environment that reflects

Qualifications

• 2–4 years of retail leadership with focus on coaching and driving results.
• Proven ability to own the sales floor and sustain high customer engagement and conversion.
• Experience delivering real-time coaching that improves team performance.
• Strong understanding of sales KPIs and using data to inform coaching actions.
• Adaptable leadership style in fast-paced environments under pressure.
• Excellent interpersonal skills and ability to motivate diverse teams.

Responsabilités

• Lead the store with a customer-obsessed mindset and set the tone for inclusive experiences.
• Engage with customers on the sales floor and drive conversion through selling behaviors.
• Coach the team on product knowledge, styling, and consultative selling using KPI insights.
• Provide timely feedback to sharpen skills and elevate the customer experience.
• Balance operations and staffing to maintain an elevated floor during peak times.
• Set clear expectations and motivate the team to exceed sales targets.
• Collaborate with Store Leader and ASL to analyze sales data and adjust strategies.

Connaissances

Leadership

Customer engagement

Coaching

Data-driven decisions

Communication

Team motivation

Description du poste

SKIMS is seeking an Assistant Store Leader – Customer Experience at NorthPark Center in Dallas to lead front-line teams and elevate guest interactions. You will partner with the Store Leader to drive service standards and sales in a high-volume environment while coaching Supervisors and Team Members on product knowledge and personalized styling.

The role emphasizes a customer-obsessed culture, data-informed decision making, and maintaining an engaging, welcoming store environment that reflects