Customer-Obsessed Retail Sales Leader

Kirkland's, Inc.; Palmdale (CA); On-site; USD 42,000 - 62,000; Full time

Job summary

Kirkland's, Inc. in Palmdale, CA is seeking a Sales Leader who is customer-obsessed, with strong product knowledge and presentation skills, to drive in-store and online selling while modeling excellent customer service.

You will lead a team, execute store business plans, manage MOD duties, promote loyalty programs, and ensure accurate merchandising, pricing and inventory, all while upholding Kirkland’s Home Values and professional standards.

Qualifications

• High School Diploma or GED; college preferred.
• Minimum 1 year management experience in a retail or service industry.
• Strong communications skills and customer selling experience.
• Must be able to work weekends, holidays, and evenings.
• Valid Driver license.

Responsibilities

• Leads, supports and values customer selling in store and online (ship to store) shopping experience.
• Leads and supports a customer obsessed culture that prioritizes selling behaviors by proactively Greeting, Re-engaging, Educating, Adding on and Thanking each customer.
• Understanding your role in sales growth and how you contribute and impact store profitability
• Has interpersonal savvy to read cues and respond appropriately to every customer to create an exceptional in store experience
• Educates each customer on loyalty programs, current promotions and merchandise assortment to support building the basket
• Supports the company by being a brand ambassador at all times by treating all customers and co-workers in a respectful and professional manner while supporting a common goal
• Leads by example, supports, and holds team accountable to all company policies and procedures
• Executes Manager on Duty (MOD) job responsibilities such as, but not limited to: opening/closing procedures, team supervision, figure eights, etc.
• Assists in freight processing, maintaining an organized stockroom, the execution of merchandise presentation directives, pricing and the accuracy of inventory levels
• Champions and demonstrates a commitment to Kirkland’s Home Values: Customer Commitment, Caring Culture, Winning Attitude, and Innovative Spirit
• Perform other duties as needed

Skills

Customer service

Communication skills

Leadership

Retail experience

Education

High School Diploma or GED

College preferred

Tools

POS system

Cash handling

Job description

Kirkland's, Inc. in Palmdale, CA is seeking a Sales Leader who is customer-obsessed, with strong product knowledge and presentation skills, to drive in-store and online selling while modeling excellent customer service.

You will lead a team, execute store business plans, manage MOD duties, promote loyalty programs, and ensure accurate merchandising, pricing and inventory, all while upholding Kirkland’s Home Values and professional standards.