Customer-Obsessed Retail Sales Leader

The Brand House Collective; Crestview Hills (KY); On-site; USD 36,000 - 48,000; Full time

Job summary

Kirkland’s Home is seeking a Sales Leader to drive customer-focused selling in-store and online. You will model exceptional customer interactions, lead the team to meet store plans, and ensure operational processes align with company policies.

You’ll guide staff on loyalty programs, promotions, and presentation standards while upholding Kirkland’s Home Values and delivering a superior shopping experience.

Qualifications

• Minimum 1 year management experience in retail or service preferred.
• Strong communications skills and customer selling experience required.
• Energetic, people and results oriented, competitive with a drive to succeed.
• Valid Driver license.
• Ability to work weekends, holidays, and evenings.
• Ability to read and interpret company directives, handbook, and manuals.
• Ability to work a flexible schedule to meet business needs.
• Must be able to ascend/descend a ladder and stock products.

Responsibilities

• Leads, supports and values customer selling in store and online.
• Fosters a customer-obsessed culture prioritizing selling behaviors.
• Understands role in sales growth and store profitability.
• Reads customer cues to create an exceptional in-store experience.
• Educates customers on loyalty programs, promotions and merchandise.
• Brand ambassador at all times, respectful with co-workers and customers.
• Leads by example, supports and enforces company policies.
• Executes Manager on Duty responsibilities (opening/closing, supervision).
• Assists in freight processing, stockroom organization, and merchandise presentation.
• Champions Kirkland’s Home Values: Customer Commitment, Caring Culture, Winning Attitude, Innovative Spirit.
• Performs other duties as needed.

Skills

Customer selling

Team leadership

Communication skills

Interpersonal savvy

Flexible scheduling

Education

High School Diploma or GED

Job description

Kirkland’s Home is seeking a Sales Leader to drive customer-focused selling in-store and online. You will model exceptional customer interactions, lead the team to meet store plans, and ensure operational processes align with company policies.

You’ll guide staff on loyalty programs, promotions, and presentation standards while upholding Kirkland’s Home Values and delivering a superior shopping experience.