Customer-Obsessed Retail Sales Leader

Kirkland's, Inc.; Paducah (KY); On-site; USD 36,000 - 48,000; Full time

Job summary

Kirkland's, Inc. in Paducah, KY is seeking a Sales Leader who is customer-obsessed with strong product knowledge and visual presentation skills. You will model excellent customer interactions and guide the team to maximize sales while executing store plans.

Responsibilities include leading in-store and online selling, promoting a customer-first culture, and ensuring compliance with company policies. The role requires weekend/evening availability and the ability to lift merchandise and operate

Qualifications

• High School Diploma or GED; college preferred.
• Minimum 1 year management experience in a retail or service industry.
• Strong communications skills and customer selling experience.
• Energetic, people- and results oriented, competitive with a drive to succeed.
• Valid Driver license.
• Ability to work weekends, holidays, and evenings.
• Ability to read and interpret company directives, handbook, and manuals.
• Ability to work a flexible schedule to meet the business needs of the store.
• Ability to work independently as well as part of a team.
• Must be able to ascend/descend a ladder and stock products; lift 50 pounds.
• Must be able to transport company funds to the bank location designated by Kirkland’s.

Responsibilities

• Leads, supports and values customer selling in both the in store and online (ship to store) shopping experience
• Leads a customer obsessed culture that prioritizes selling behaviors by greeting, re-engaging, educating, adding on and thanking each customer
• Understanding your role in sales growth and how you contribute and impact store profitability
• Has interpersonal savvy to read cues and respond appropriately to every customer to create an exceptional in store experience
• Educates each customer on loyalty programs, current promotions and merchandise assortment
• Supports the company by being a brand ambassador at all times by treating customers and co-workers with respect
• Leads by example, supports, and holds team accountable to all company policies and procedures
• Executes Manager on Duty (MOD) responsibilities such as opening/closing, supervision, etc.
• Assists in freight processing, maintaining an organized stockroom, merchandising presentation and inventory accuracy
• Champions Kirkland’s Home Values: Customer Commitment, Caring Culture, Winning Attitude, Innovative Spirit
• Perform other duties as needed

Job description

Kirkland's, Inc. in Paducah, KY is seeking a Sales Leader who is customer-obsessed with strong product knowledge and visual presentation skills. You will model excellent customer interactions and guide the team to maximize sales while executing store plans.

Responsibilities include leading in-store and online selling, promoting a customer-first culture, and ensuring compliance with company policies. The role requires weekend/evening availability and the ability to lift merchandise and operate