Customer Growth & Service Specialist

Thompson Safety; St. Louis (MO); On-site; USD 40,000 - 65,000; Full time

Job summary

Thompson Safety is seeking a Service Representative to service and grow our assigned customer base while meeting customer expectations with urgency. You will partner with Account Executives to expand the territory and drive safety solutions across our offerings.

Responsibilities include cold calling to generate new opportunities, maintaining regular contact with customers, and supporting marketing initiatives.

Qualifications

• Requires High School Diploma or GED; college degree preferred.
• Familiar with codes, products attributes, and procedures in the safety field.
• General awareness of business, financials, sales, and safety principles.
• Proficient with technology to enhance the customer experience.
• Able to use Microsoft Word, Excel, and Outlook.

Responsibilities

• Assists the Company in developing new business opportunities through cold calls and leads.
• Establishes a line of contact and comfort level between the customer and our company staff.
• Maintains contact with customers through sales calls and scheduled service frequency.
• Develops new and existing skills through educational programs with both Company provided and vendor supported training.
• Assists in Company marketing programs/initiatives.
• Contacts potential customers to initiate the sales process.
• Observes and benchmarks other Service Representatives and Sales Executives to establish and replicate best practices.
• Consistently introduces and implements new products and service to assigned accounts.
• Achieves and Maintains First Aid and CPR Certification and Fire Extinguisher Inspection License.
• Performs other related duties as assigned.

Skills

Sales aptitude

Customer service mindset

Technology literacy

Microsoft Word

Microsoft Excel

Microsoft Outlook

Valid driver's license

Education

High School Diploma or GED

College degree preferred

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Thompson Safety is seeking a Service Representative to service and grow our assigned customer base while meeting customer expectations with urgency. You will partner with Account Executives to expand the territory and drive safety solutions across our offerings.

Responsibilities include cold calling to generate new opportunities, maintaining regular contact with customers, and supporting marketing initiatives.