Field Service & Customer Growth Specialist

Thompson Safety, Llc; St. Louis (MO); On-site; USD 55,000 - 70,000; Full time

Job summary

Thompson Safety, Llc in St. Louis, MO is seeking a Service Representative to service and grow a defined customer base, driving satisfaction with urgency.

You will work with Account Executives to build territory and expand the company’s footprint through proactive outreach and service frequency. Responsibilities include cold calling, establishing contacts, maintaining customer relationships, supporting marketing initiatives, and staying current with safety products.

Qualifications

• High School Diploma or GED required. College degree preferred.
• Familiar with codes, products attributes, and procedures within the safety field.
• Has a general awareness of business, financials, sales, and safety principles.
• Strong ability to utilize technology to increase the customer experience.
• Maintain a valid driver's license and ability to pass a drug and background check.

Responsibilities

• Assists the Company in developing new business opportunities through cold calls and leads.
• Establishes a line of contact and comfort level between the customer and our company staff.
• Maintains contact with customers through sales calls and scheduled service frequency.
• Develops new and existing skills through educational programs with both Company provided and vendor supported training.
• Assists in Company marketing programs/initiatives.
• Contacts potential customers to initiate the sales process.
• Observes and benchmarks other Service Representatives and Sales Executives to establish and replicate best practices.
• Consistently introduces and implements new products and service to assigned accounts.
• Achieves and Maintains First Aid and CPR Certification and Fire Extinguisher Inspection License.
• Performs other related duties as assigned .

Skills

Cold calling

Customer contact

Technology literacy

Education

High School Diploma or GED

College degree (preferred)

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Thompson Safety, Llc in St. Louis, MO is seeking a Service Representative to service and grow a defined customer base, driving satisfaction with urgency.

You will work with Account Executives to build territory and expand the company’s footprint through proactive outreach and service frequency. Responsibilities include cold calling, establishing contacts, maintaining customer relationships, supporting marketing initiatives, and staying current with safety products.