Service Representative

Thompson Safety

Annapolis (MD)

On-site

USD 50,000 - 65,000

Full time

14 days+

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Job summary

A safety services company in Annapolis is looking for a Service Representative to manage and grow an assigned customer base. This entry-level position involves developing new business through calls and maintaining customer relationships. Strong proficiency in Microsoft products and a High School diploma or GED are required. Candidates must pass a drug test and background check. The role offers a salary range between $50,000 and $65,000 annually, depending on experience.

Qualifications

High School Diploma or GED required. College degree preferred.
Familiarity with safety field codes and product attributes.
Strong customer experience technology skills essential.

Responsibilities

Develop new business through cold calls and leads.
Maintain customer contact through scheduled service visits.
Implement new products and services to assigned accounts.

Skills

Customer Relationship Management

Cold Calling

Sales Techniques

Financial Awareness

Technical Proficiency

Education

High School Diploma or GED

College Degree (preferred)

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

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Base pay range

$50,000.00/yr - $65,000.00/yr

Job Summary

Responsible for servicing and growing assigned customer base while exceeding customer expectations with urgency. Service Representatives will build their territory with Account Executives to maximize the growth of the company.

Supervisor Responsibilities

None

Essential Job Functions

Assists the Company in developing new business opportunities through cold calls and leads.
Establishes a line of contact and comfort level between the customer and our company staff.
Maintains contact with customers through sales calls and scheduled service frequency.
Develops new and existing skills through educational programs with both Company provided and vendor supported training.
Assists in Company marketing programs/initiatives.
Contacts potential customers to initiate the sales process.
Observes and benchmarks other Service Representatives and Sales Executives to establish and replicate best practices.
Consistently introduces and implements new products and services to assigned accounts.
Achieves and Maintains First Aid and CPR Certification and Fire Extinguisher Inspection License.
Performs other related duties as assigned.

Experience & Qualifications

High School Diploma or GED required. College degree preferred.
Familiar with codes, product attributes, and procedures within the safety field.
Has a general awareness of business, financials, sales, and safety principles.
Strong ability to utilize technology to increase the customer experience.
Adequate skill with Microsoft products such as Word, Excel, and Outlook.
Professional certification may be required in some areas.
Maintain a valid driver's license and ability to pass a drug and background check.

Physical Requirements

Regularly required to stand, walk, talk, hear and have full use of hands. The employee is occasionally required to sit, reach with hands and arms, climb or balance, and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 20 pounds and occasionally lift and/or move up to 75 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
Must be able to operate a motor vehicle and travel daily.

We are an equal opportunity employer that welcomes and encourages diversity in the workplace. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

Seniority level