Customer Growth Representative

Virtualite; San Diego (CA); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Competitive compensation

Benefits package

Career growth

Training & leadership

Team culture

Job summary

Virtualite is seeking a Customer Growth Representative to drive revenue through account expansion, upselling, and client development. Manage a portfolio of active client accounts and identify expansion opportunities.

Collaborate with onboarding and operations teams to ensure seamless service delivery, maintain CRM records, and forecast pipeline. Strong communication and relationship-building skills are essential.

Qualifications

• Experience in account management or customer growth is a plus but not required.
• Strong relationship-building and consultative selling skills.
• Comfortable managing multiple accounts and ongoing conversations.
• Goal-oriented, organized, and detail-focused.
• Strong verbal and written communication skills.

Responsibilities

• Manage a portfolio of active client accounts.
• Identify upsell, cross-sell, and expansion opportunities.
• Conduct consultative conversations to uncover evolving client needs.
• Present additional service solutions that align with client goals.
• Maintain accurate account notes, pipeline updates, and forecasts in CRM tools.
• Collaborate with onboarding and operations teams to support seamless service delivery.

Skills

Relationship building

Consultative selling

Account management

Multitasking

Goal oriented

Organized

Attention to detail

Verbal communication

Written communication

Job description

VirtualiteBusiness Process Outsourcing Services partners with entrepreneurs and growing organizations to streamline operations through virtual support and digital process management solutions. Our focus on reliability, efficiency, and scalable growth allows our clients tooperateat a higher level. We are currently seeking a customer growth representative to drive revenue through account expansion,upsellingand client development.

In This Role

• Manage a portfolio of active client accounts
• Identify upsell, cross-sell, and expansion opportunities
• Conduct consultative conversations to uncover evolving client needs
• Present additional service solutions that align with client goals
• Maintain accurate account notes, pipeline updates, and forecasts in CRM tools
• Collaborate with onboarding and operations teams to support seamless service delivery

We are looking for

• Experience in account managementorcustomer growthis a plus but not required
• Strong relationship-building and consultative selling skills
• Comfortable managing multiple accounts and ongoing conversations
• Goal-oriented, organized, and detail-focused
• Strong verbal and written communication skills

What we offer

• Competitive base compensation with performance-based incentives
• Benefits including medical, dental, vision, 401k, and paid time off
• Career growth opportunities within a scaling organization
• Ongoing training and leadership support
• Collaborative team culture focused on client success