Customer-Focused Warehouse & Counter Associate

R.e.-Michel-Compan; Richmond (VA); On-site; USD 19,000 - 29,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k)

Job summary

R.E Michel Company in Richmond, VA is hiring for a Warehouse/Counter Service role. You will handle customer service, process invoices, load deliveries, and maintain safe, efficient warehouse operations.

The position requires ability to read invoices, operate a computer, and use Prophet 21; occasional deliveries may be necessary. This is a full-time, non-exempt on-site role with a benefits package and safety training.

Qualifications

• Basic understanding of Heating and Cooling systems, parts and supplies is preferred.
• Exemplify excellent verbal communication skills with the general public and/or customers.
• Excellent attitude and interpersonal skills necessary to service customers in the branch, on the telephone or at the delivery site.
• Demonstrated proficiency while operating a computer and Prophet 21.
• Ability to read invoices, catalogs, stock numbers and descriptions to accurately identify items.

Responsibilities

• Provide fast and friendly customer service by following 'Customer First' standards, in person or over the telephone.
• Display positive attitude by greeting customers as they enter the branch.
• Ensure commitments made to customer are met/exceeds expectation.
• Pull customer orders from warehouse and loads into company delivery trucks branch, customer vehicle or stage items for pick up while using safe material handling procedures.
• Produce and complete accurate paperwork including but not limited to invoices, and C.O.D.'s, special orders, vendor purchase orders, shipping and receiving paperwork.
• Ensure all product leaving the branch is billed. Collect payment via cash, or credit card and by following all money handling procedures.
• Follow procedure to process all customer returns and warranties the same day it is received.
• Unload deliveries to branch by hand or by using material handling equipment (MHE) and place product in assigned stocking areas.
• Ensure safe and efficient operation of lift truck or other MHE. Keep forklift in good working order and properly maintained.
• Immediately reports damage, safety issues and accidents to supervisor.
• Perform all warehouse related duties including maintaining the appearance of the warehouse and entire facility.
• Maintain appearance of yard and parking area by removing trash daily.
• Verify accuracy of incoming orders by counting before product is securely stocked on racking and organized/stocked correctly to prevent damage.
• Process, prepare and receive all product shipped by UPS.
• Make deliveries to customer locations whenever necessary or assist primary driver on delivery.
• Other duties as assigned.

Skills

Customer service

Verbal communication

Interpersonal skills

Reading invoices & stock codes

Computer proficiency

Tools

Prophet 21

Job description

R.E Michel Company in Richmond, VA is hiring for a Warehouse/Counter Service role. You will handle customer service, process invoices, load deliveries, and maintain safe, efficient warehouse operations.

The position requires ability to read invoices, operate a computer, and use Prophet 21; occasional deliveries may be necessary. This is a full-time, non-exempt on-site role with a benefits package and safety training.