Customer-First Warehouse & Counter Associate

R.e.-Michel-Compan; Revloc (PA); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k)

Life Insurance

Short- & Long-term disability

Employee Discount

On-site training

Job summary

R.E. Michel Company is seeking a Warehouse/Counter Service staff member in Revloc, PA to handle customer service, invoicing, loading items, and deliveries.

The role includes operating material handling equipment safely, processing orders, and ensuring products are billed at time of departure. The ideal candidate will have basic understanding of HVAC parts, strong communication skills, and experience with Prophet 21.

Qualifications

• Provide fast and friendly customer service by following "Customer First" standards.
• Display positive attitude by greeting customers as they enter the branch.
• Ensure commitments made to customer are met/exceeds expectation.
• Ability to read invoices, catalogs, stock numbers and descriptions to identify items.

Responsibilities

• Provide fast and friendly customer service by following "Customer First" standards, in person or over the telephone.
• Display positive attitude by greeting customers as they enter the branch.
• Ensure commitments made to customer are met/exceeds expectation.
• Pull customer orders from warehouse and loads into company delivery trucks branch, customer vehicle or stage items for pick up while using safe material handling procedures.
• Produce and complete accurate paperwork including invoices, and C.O.D.'s, special orders, vendor purchase orders, shipping and receiving paperwork.
• Ensure all product leaving the branch is billed. Collect payment via cash, or credit card and by following all money handling procedures.
• Follow procedure to process all customer returns and warranties the same day it is received.
• Unload deliveries to branch by hand or by using material handling equipment (MHE) and place product in assigned stocking areas.
• Ensure safe and efficient operation of lift truck or other MHE. Keep forklift in good working order and properly maintained.
• Immediately reports damage, safety issues and accidents to supervisor.
• Perform all warehouse related duties including maintaining the appearance of the warehouse and entire facility.
• Maintain appearance of yard and parking area by removing trash daily.
• Verify accuracy of incoming orders by counting before product is stocked.
• Process, prepare and receive all product shipped by UPS.
• Make deliveries to customer locations whenever necessary or assist primary driver on delivery.

Skills

Customer service

Verbal communication

Interpersonal skills

Read invoices / paperwork

Education

Basic understanding of Heating and Cooling systems

Tools

Prophet 21

Job description

R.E. Michel Company is seeking a Warehouse/Counter Service staff member in Revloc, PA to handle customer service, invoicing, loading items, and deliveries.

The role includes operating material handling equipment safely, processing orders, and ensuring products are billed at time of departure. The ideal candidate will have basic understanding of HVAC parts, strong communication skills, and experience with Prophet 21.