Fast-Paced Warehouse Associate: Customer Service & Delivery

R.E. Michel Company, LLC; Hickory (NC); On-site; USD 16,531 - 24,796; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k)

Life and AD&D Insurance

Short- and Long-term disability

Employee Discount

Weekly Pay

Job summary

R.E. Michel Company, LLC in Hickory, NC is seeking a Warehouse/Counter Service associate. You will handle customer service, answer calls, process invoices, and load items into customer vehicles while ensuring safe operation of equipment.

This full-time, non-exempt position requires picking orders, delivering when needed, maintaining a clean warehouse, and ensuring accurate paperwork. On-site work with potential for advancement is offered.

Qualifications

• Basic understanding of Heating and Cooling systems, parts and supplies.
• Excellent verbal communication with customers.
• Strong interpersonal skills for service at the branch, phone, or delivery site.
• Proficient with computer systems and Prophet 21.
• Ability to read invoices, catalogs, stock numbers and descriptions to identify items.

Responsibilities

• Provide fast and friendly customer service in person or by phone.
• Greet customers and display a positive attitude.
• Pull orders from the warehouse and load into trucks or customer vehicles.
• Prepare invoices, CODs, and other paperwork accurately.
• Process returns and warranties the same day received.
• Operate lift trucks or other MHE safely and maintain equipment.
• Maintain warehouse appearance and cleanliness; stock areas and yard.
• Verify orders on arrival; report discrepancies to supervisor.
• Assist with deliveries and support the primary driver as needed.
• Other duties as assigned.

Skills

HVACR knowledge

Verbal communication

Interpersonal skills

Computer proficiency

Invoice/catalog reading

Tools

Prophet 21

Job description

R.E. Michel Company, LLC in Hickory, NC is seeking a Warehouse/Counter Service associate. You will handle customer service, answer calls, process invoices, and load items into customer vehicles while ensuring safe operation of equipment.

This full-time, non-exempt position requires picking orders, delivering when needed, maintaining a clean warehouse, and ensuring accurate paperwork. On-site work with potential for advancement is offered.