Customer-Focused Titles & Registrations Specialist

South Carolina Department of Motor Vehicles; Columbia (SC); On-site; USD 34,000 - 45,000; Full time

Benefits offered by this job

Health insurance

15 days vacation per year

13 paid holidays

State retirement plan

Job summary

South Carolina Department of Motor Vehicles is seeking a Titles and Registrations Specialist to support the Mail In Title Registration Unit at SCDMV Headquarters in Blythewood, SC. You will handle titles, registrations, and related inquiries, using the Phoenix system to manage data for customers, courts and law enforcement.

The role emphasizes accuracy, customer service, and teamwork, with responsibilities across processing, communication, and reference data management.

Qualifications

• High school diploma or equivalent.
• Must complete a nationwide criminal background check to include fingerprinting.
• Ability to learn and explain policy and procedures to DMV customers.
• Ability to communicate effectively, both orally and in writing.
• Proficient in basic computer skills.
• Ability to lift 10-15 lbs.

Responsibilities

• Process transactions including duplicate titles, registration cards, licenses, handicap placards and golf carts.
• Respond to routine inquiries from customers via mail, email, or telephone.
• Advise customers on payment actions and required documentation; resolve inquiries through records research.
• Manage fleet account customers and the BMW employee program; provide support for DMV Branch Offices.
• Use DMV Phoenix system to enter, retrieve, update and provide data for customers, courts and law enforcement.
• Maintain tracking for customer inquiries; reconcile transaction reports and cash drawers.
• Review documents for accuracy and compliance; prepare documents for scanning.
• Perform other related duties as required.

Skills

Customer service

Communication skills

Basic computer skills

Education

High school diploma or equivalent

Tools

DMV Phoenix system

Job description

South Carolina Department of Motor Vehicles is seeking a Titles and Registrations Specialist to support the Mail In Title Registration Unit at SCDMV Headquarters in Blythewood, SC. You will handle titles, registrations, and related inquiries, using the Phoenix system to manage data for customers, courts and law enforcement.

The role emphasizes accuracy, customer service, and teamwork, with responsibilities across processing, communication, and reference data management.