Titles & Registrations Specialist – Customer Service Pro

South Carolina Department of Motor Vehicles; Columbia (SC); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Long-term disability

Life insurance

15 days annual leave

15 days sick leave

13 paid holidays

State retirement plan

Employee Assistance Program

Job summary

The South Carolina Department of Motor Vehicles is seeking a Titles & Registration Specialist III to provide exceptional customer service, interpret state laws and DMV policies, and process documents efficiently. The role involves handling inquiries via mail, email, and phone, researching requests, and coordinating mail and scanning workflows.

Located at SCDMV Headquarters in Blythewood, SC, the position emphasizes accuracy, professionalism, and the ability to work with various programs while

Qualifications

• High school diploma or equivalent.
• Must complete a nationwide criminal background check with fingerprinting.
• Ability to learn and explain DMV policies to customers.
• Strong written and oral communication skills.
• Proficiency in basic computer skills and cash handling.

Responsibilities

• Demonstrate exceptional and professional customer service while responding to inquiries via mail, email, fax, and/or telephone.
• Interpret SC code of laws and DMV policies and procedures.
• Use Phoenix and other programs to research customer requests accurately.
• Prepare documents to mail to customers.
• Maintain tracking system for inquiries and reconcile transaction reports.
• Prepare paperwork; ensure proper coversheet, application, and supporting documents are sent to scanning department.
• Process mail daily: sort, date, track and assign to appropriate departments.
• Performs other related duties as required.

Skills

Customer service

Policy interpretation

Microsoft Office

Attention to detail

Education

High school diploma or equivalent

Tools

Phoenix

Scanning software

Job description

The South Carolina Department of Motor Vehicles is seeking a Titles & Registration Specialist III to provide exceptional customer service, interpret state laws and DMV policies, and process documents efficiently. The role involves handling inquiries via mail, email, and phone, researching requests, and coordinating mail and scanning workflows.

Located at SCDMV Headquarters in Blythewood, SC, the position emphasizes accuracy, professionalism, and the ability to work with various programs while