Titles & Registrations Specialist – Customer Care Pro

State of South Carolina; South Carolina; On-site; USD 38,000 - 46,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Retirement plan

Paid holidays

Paid vacation

Employee Assistance Program (EAP)

Job summary

The State of South Carolina DMV is seeking a Titles & Registrations Specialist III to join the Vehicle Services/Titles & Registration - Mail In Title Registration Unit at SCDMV Headquarters in Blythewood, SC. You will handle transactions, respond to inquiries, and ensure accurate documentation while upholding customer service standards.

Expect to work under supervision after training, with opportunities to assist DMV Branch Offices and use the Phoenix system for data entry and retrieval.

Qualifications

• Requires high school diploma or equivalent.
• Ability to pass a nationwide criminal background check including fingerprinting.
• Proficient in basic computer skills and able to learn DMV policies.

Responsibilities

• Process transactions including duplicate titles and issuance of registration cards and licenses plates.
• Respond to routine inquiries from customers via mail, email, or telephone.
• Advise customers on payment, services and documentation requirements; resolve inquiries through records research.
• Manage fleet account customers and the employee program; support DMV Branch Offices.
• Use DMV Phoenix system to enter, retrieve, update and provide data for customers, courts and law enforcement.
• Maintain tracking for customer inquiries; reconcile reports and cash drawers.
• Review documents for accuracy and compliance; prepare documents for scanning.

Skills

Customer service

Communication

Computer literacy

Discretion

Teamwork

Education

High school diploma

Tools

DMV Phoenix system

Job description

The State of South Carolina DMV is seeking a Titles & Registrations Specialist III to join the Vehicle Services/Titles & Registration - Mail In Title Registration Unit at SCDMV Headquarters in Blythewood, SC. You will handle transactions, respond to inquiries, and ensure accurate documentation while upholding customer service standards.

Expect to work under supervision after training, with opportunities to assist DMV Branch Offices and use the Phoenix system for data entry and retrieval.