Titles & Registrations Specialist II — Customer-Focused

South Carolina Department of Motor Vehicles; Columbia (SC); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health, dental, vision insurance

Retirement plan

Paid time off and holidays

Employee assistance program (EAP)

Job summary

South Carolina DMV seeks a Titles & Registrations Specialist II to support vehicle services and registration transactions. You will use the Phoenix system to process filings, respond to customer inquiries via phone, email, and mail, and advise on payments and documentation.

Ideal candidates have a high school diploma or equivalent; the role requires attention to accuracy, data entry, and ability to work under supervision. Benefits are included.

Qualifications

• A high school diploma or equivalent.
• Must complete a nationwide criminal background check.
• Ability to learn and explain DMV policies to customers.
• Effective oral and written communication.
• Basic computer skills and data entry abilities.
• Discretion in interpreting and applying office policies.

Responsibilities

• Process and review transactions using the Phoenix system to enter, retrieve, update, and provide data for customers.
• Respond daily to routine inquiries from customers via telephone, email, or mail.
• Advise customers on payment actions, services, and required documentation for processing.
• Maintain tracking systems for mail, customer inquiries, and rejection letters; reconcile reports and cash drawer.
• Review documents for accuracy and compliance and prepare for scanning.
• Perform other related duties as required.

Skills

Customer service

Written communication

Multichannel communication

Data entry

Discretion & policy interpretation

Computer literacy

Teamwork

Education

High school diploma or equivalent

Two years related job experience (preferred)

Tools

Phoenix system

NMVTIS

Job description

South Carolina DMV seeks a Titles & Registrations Specialist II to support vehicle services and registration transactions. You will use the Phoenix system to process filings, respond to customer inquiries via phone, email, and mail, and advise on payments and documentation.

Ideal candidates have a high school diploma or equivalent; the role requires attention to accuracy, data entry, and ability to work under supervision. Benefits are included.