Titles & Registration Specialist III — DMV Customer Expert

State of South Carolina; Blythewood (SC); On-site; USD 32,000 - 39,000; Full time

Benefits offered by this job

Health, dental, vision insurance

13 paid holidays

Paid vacation and sick leave

State retirement plan

Deferred compensation program

Job summary

The Department of Motor Vehicles (State of South Carolina) invites applications for a Titles & Registrations Specialist III at SCDMV Headquarters in Blythewood, SC. This role demands strong customer service, policy understanding, and careful document handling in a fast-paced office environment.

Responsibilities include researching requests, preparing documents, processing mail, and maintaining accurate tracking while working under supervision.

Qualifications

• High school diploma or equivalent is required.
• Ability to learn and explain DMV policies and procedures.
• Proficient in basic computer skills.
• Must complete a nationwide criminal background check including fingerprinting.

Responsibilities

• Provide exceptional customer service via mail, email, fax, or phone.
• Interpret SC laws and DMV policies and procedures.
• Use Phoenix and other programs to conduct research on customer requests.
• Prepare documents to mail to customers.
• Maintain tracking for inquiries and reconcile transaction reports.
• Prepare paperwork and ensure proper forms are sent to scanning.
• Process mail daily: sort, date, and assign to departments.
• Perform other related duties as required.

Skills

Customer service

Communication skills

Attention to detail

Research abilities

Education

High school diploma or equivalent

Tools

Phoenix

Job description

The Department of Motor Vehicles (State of South Carolina) invites applications for a Titles & Registrations Specialist III at SCDMV Headquarters in Blythewood, SC. This role demands strong customer service, policy understanding, and careful document handling in a fast-paced office environment.

Responsibilities include researching requests, preparing documents, processing mail, and maintaining accurate tracking while working under supervision.