Customer-Focused Titles & Registrations Specialist II

State of South Carolina; Blythewood (SC); On-site; USD 31,000 - 38,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Long term disability

Life insurance

15 days annual leave

15 days sick leave

13 paid holidays

State Retirement Plan

401(k)/457 plan options

Job summary

The Department of Motor Vehicles in Blythewood, South Carolina is seeking a Titles and Registrations Specialist II. This role focuses on handling customer inquiries, processing transactions using the Phoenix system, and ensuring accurate documentation and compliance.

A high school diploma and strong computer skills are required, along with the ability to learn DMV policies and communicate effectively. Work involves a detailed, customer-focused environment with potential extended hours.

Qualifications

• High school diploma or equivalent is required.
• Must complete a nationwide criminal background check including fingerprinting.
• Ability to learn and explain DMV policies to customers.
• Proficient in basic computer skills.

Responsibilities

• Process transactions using Phoenix system (e.g., de-tiling mobile homes, salvage, notices of vehicle sold, lien releases).
• Respond daily to inquiries by mail, telephone, email or other methods.
• Advise customers on actions for payment, services and required documentation; resolve inquiries via records research.
• Maintain tracking systems and cash drawer; reconcile transaction reports.

Skills

Customer service

Detail orientation

Policy explanation

Written communication

Basic computer skills

Education

High school diploma or equivalent

Tools

Phoenix system

Job description

The Department of Motor Vehicles in Blythewood, South Carolina is seeking a Titles and Registrations Specialist II. This role focuses on handling customer inquiries, processing transactions using the Phoenix system, and ensuring accurate documentation and compliance.

A high school diploma and strong computer skills are required, along with the ability to learn DMV policies and communicate effectively. Work involves a detailed, customer-focused environment with potential extended hours.