Customer-Focused Teller: Transactions, Service & Referrals

Eastern Bank; Lynn (MA); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Total Rewards benefits

Retirement package

Tuition reimbursement

Job summary

Eastern Bank in Lynn, MA is seeking a teller to perform routine teller duties and identify potential financial needs for customers. The role includes processing deposits, cashing checks, and handling monetary instrument transactions in a fast-paced branch setting.

As part of a comprehensive Total Rewards benefits program, the teller will participate in a customer-centric sales process, referring qualified leads to platform staff for follow-up and contributing to branch goals.

Qualifications

• High school diploma or equivalent required.
• 1-2 years teller experience or cash handling experience.
• Outgoing with good customer service skills and ability to work in a fast-paced environment.
• Self-starter and technically literate.
• Ability to communicate information clearly to others.

Responsibilities

• Process deposits to customer accounts with verification and receipts.
• Cash checks for customers and non-customers.
• Process and record sale of monetary instruments (official bank checks).
• Process foreign currency purchases and sales.
• Redeem savings bonds.
• File government-m mandated reports related to large cash transactions and sales of monetary instruments.
• Process loan payments and credit card cash advances.
• Assist customers with access to safe deposit area as per branch configuration.
• Identify potential customer financial needs and make referrals to platform staff.
• Other duties as required.

Skills

Customer service

Cash handling

Sales referrals

Communication skills

Technical literacy

Education

High school diploma

Tools

POS system

Job description

Eastern Bank in Lynn, MA is seeking a teller to perform routine teller duties and identify potential financial needs for customers. The role includes processing deposits, cashing checks, and handling monetary instrument transactions in a fast-paced branch setting.

As part of a comprehensive Total Rewards benefits program, the teller will participate in a customer-centric sales process, referring qualified leads to platform staff for follow-up and contributing to branch goals.