Branch Banker: Sales, Service & Digital Engagement

M&T Bank

Boston (MA)

On-site

USD 30,000 - 50,000

Full time

14 days+

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Job summary

M&T Bank in Boston, MA is seeking a Branch Teller to deliver exceptional service while handling daily transactions and supporting sales of Consumer and Business Banking products. You will educate customers, promote digital tools, and refer opportunities to the right partners.

Strong communication and interpersonal skills are essential, with a focus on accuracy and compliance. This full-time role operates in a busy branch environment, emphasizing empathy, efficiency, and a differentiated customer

Qualifications

High school diploma or GED required; retail sales or customer service experience preferred.
Strong verbal communication and interpersonal skills.
Ability to explain banking products and gather customer needs.
Ability to work in a fast-paced branch environment and manage time effectively.

Responsibilities

Educate customers and explain features of banking solutions; make recommendations.
Engage customers and promote digital capabilities during interactions.
Explain loan application criteria at a high level.
Complete servicing tasks and log customer interactions accurately.
Follow sales process and provide customer-focused guidance.
Proactively reach out to customers to retain and expand relationships.
Adhere to customer service standards and deliver solutions in moments that matter.