Customer-Focused Teller & Financial Wellness Advocate

Northwest Bank; East Franklin Township (PA); On-site; USD 36,000 - 48,000; Full time

Job summary

Northwest Bank is seeking a teller to interact with customers, process transactions accurately, and identify referral opportunities. You will balance cash drawers, participate in daily meetings, and support security and compliance procedures while delivering a high level of service.

The role emphasizes teamwork, problem-solving, and proactive engagement to understand customer needs and educate them about bank products and digital offerings. Evening and weekend hours may be required.

Qualifications

• Excellent customer service and problem-solving abilities.
• Cash handling experience and accuracy for transactions.
• Knowledge of bank products and services is a plus.
• Ability to follow security, compliance and risk procedures.

Responsibilities

• Assist customers with questions and resolve problems at the teller window.
• Balance teller drawer daily and support office operations.
• Promote banking products and refer complex needs to appropriate staff.
• Deliver a positive Northwest Star customer experience through in-person, phone, and email interactions.

Skills

Customer service

Cash handling

Teamwork

Communication

Problem resolution

Microsoft Office

Teller System

Compliance awareness

Education

High School Diploma or equivalent

Tools

Teller System

Microsoft Office

Job description

Northwest Bank is seeking a teller to interact with customers, process transactions accurately, and identify referral opportunities. You will balance cash drawers, participate in daily meetings, and support security and compliance procedures while delivering a high level of service.

The role emphasizes teamwork, problem-solving, and proactive engagement to understand customer needs and educate them about bank products and digital offerings. Evening and weekend hours may be required.