Customer-Centric Teller: Drive Financial Wellness

Northwest Bank; Laflin (PA); On-site; USD 29,000 - 36,000; Full time

Job summary

Northwest Bank is seeking a friendly and reliable teller to support daily transactions, customer inquiries, and financial wellness education. You will balance cash drawer, assist customers, and refer complex needs to the appropriate team.

The role emphasizes accuracy, compliance, and a positive customer experience. Ideal candidates bring cash handling and customer service experience, with a willingness to learn bank products and services.

Qualifications

• Customer service experience preferred.
• Cash handling experience preferred.
• Banking/retail experience preferred.

Responsibilities

• Assist customers with questions, problem resolution, and other needs.
• Balance teller drawer daily and participate in office meetings and balancing tasks.
• Refer customers to appropriate team member for complex requests or products/services.
• Deliver exceptional customer experience in person, over the phone, and via email.

Skills

Customer service

Cash handling

Communication

Problem solving

Teamwork

Attention to detail

Education

High School Diploma or equivalent

Tools

Teller System

Banking software

Job description

Northwest Bank is seeking a friendly and reliable teller to support daily transactions, customer inquiries, and financial wellness education. You will balance cash drawer, assist customers, and refer complex needs to the appropriate team.

The role emphasizes accuracy, compliance, and a positive customer experience. Ideal candidates bring cash handling and customer service experience, with a willingness to learn bank products and services.