Customer Experience Teller - Build Financial Wellness

LE001 Northwest Bank; North East (Erie County); On-site; USD 29,000 - 38,000; Full time

Job summary

Northwest Bank North East branch seeks a friendly Teller to welcome customers, process transactions, and identify financial needs for referrals. You will help with problem resolution and provide education on bank services.

Responsibilities include balancing the drawer daily, assisting with office tasks, and delivering exceptional customer service in person, over the phone, and by email while following security procedures.

Qualifications

• Customer service focus and problem solving required.
• Strong communication and listening skills are essential.
• Ability to work with customers and resolve problems promptly.

Responsibilities

• Greet customers and assist with transactions.
• Balance teller drawer daily and maintain accuracy.
• Refer customers to appropriate team for complex requests.
• Protect bank by following compliance and security procedures.

Skills

Customer service

Problem solving

Communication

Teamwork

Attention to detail

Education

High School Diploma or equivalent

Tools

Teller System

Microsoft Office

Job description

Northwest Bank North East branch seeks a friendly Teller to welcome customers, process transactions, and identify financial needs for referrals. You will help with problem resolution and provide education on bank services.

Responsibilities include balancing the drawer daily, assisting with office tasks, and delivering exceptional customer service in person, over the phone, and by email while following security procedures.