Customer-Focused Teller: Drive Financial Wellness & Service

Northwest Bank; Lititz (Lancaster County); On-site; USD 21,000 - 30,000; Full time

Job summary

Northwest Bank is seeking a Teller to provide excellent customer service and handle routine transactions with accuracy and care. The role involves greeting customers, resolving issues, and referring more complex needs to the appropriate team member.

You will balance cash, participate in daily office operations, and support secure procedures, while delivering a superior customer experience across in-person, phone, and email channels.

Qualifications

• Customer service experience preferred.
• Cash handling experience preferred.
• Banking and/or retail experience preferred.

Responsibilities

• Assist customers with questions, resolve problems, and refer complex requests to the appropriate team member.
• Balance teller drawer daily and participate in office meetings and dual control balancing of vault/ATM.
• Deliver exceptional customer experience in person, over the phone, and via email.

Skills

Customer service

Cash handling

Banking experience

Retail experience

Education

High school diploma or equivalent

Tools

Teller system

Microsoft Office

Job description

Northwest Bank is seeking a Teller to provide excellent customer service and handle routine transactions with accuracy and care. The role involves greeting customers, resolving issues, and referring more complex needs to the appropriate team member.

You will balance cash, participate in daily office operations, and support secure procedures, while delivering a superior customer experience across in-person, phone, and email channels.