Customer-Focused Teller & Banking Specialist

Fifth Third Bank, N.A.; Cincinnati (OH); On-site; USD 32,000 - 42,000; Full time

Job summary

Fifth Third Bank, N.A. in Cincinnati, OH seeks a CSR/Teller to deliver outstanding service, handle cash, and guide customers toward the right banking solutions.

You will support daily operations, balance cash, and uphold bank policies while maintaining confidentiality and trust with customers. Responsibilities include resolving customer questions, referring complex needs to bankers, and promoting seamless referrals for Retail products and services.

Qualifications

• High school diploma or GED required.
• Cash handling and basic math skills.
• Ability to interact confidently with the public.
• Knowledge of retail bank policies and procedures.
• Ability to take initiative and exercise sound judgment.
• Demonstrates company values: teamwork, accountability, integrity.

Responsibilities

• Provide excellent customer service and refer customers to appropriate partners for consultative discussions.
• Perform daily office tasks and maintain balanced cash records per policy.
• Respond to customer questions and resolve issues with timely follow-up.
• Maintain confidentiality and adhere to Bank's conduct policies.
• Identify customer needs and refer to bankers or partners as appropriate.

Skills

cash handling

public interaction

retail policies

initiative

core values

scheduling flexibility

Education

High school diploma/GED

Job description

Fifth Third Bank, N.A. in Cincinnati, OH seeks a CSR/Teller to deliver outstanding service, handle cash, and guide customers toward the right banking solutions.

You will support daily operations, balance cash, and uphold bank policies while maintaining confidentiality and trust with customers. Responsibilities include resolving customer questions, referring complex needs to bankers, and promoting seamless referrals for Retail products and services.