Customer-First Banker: Teller & Service Pro

Fifth Third Bank; Highland Square (LA); On-site; USD 30,000 - 36,000; Full time

Job summary

Fifth Third Bank in Akron, OH is seeking a CSR/Teller to provide excellent customer service and manage cash with accuracy. You will refer customers to bankers for consultative conversations while maintaining confidentiality and adhering to bank policies.

The role supports daily office operations and requires flexible scheduling. We value integrity, accountability, and a proactive approach to problem-solving.

Qualifications

• High school diploma or GED is required.
• Cash handling experience is required.
• Ability to interact confidently with the public.
• Knowledge of retail policies and procedures.
• Ability to take initiative and demonstrate sound judgment.
• Flexibility in scheduling.
• Commitment to customer service and privacy.

Responsibilities

• Provide excellent customer service in all interactions.
• Refer customers to bankers and business partners for consultative conversations.
• Maintain confidential customer information and privacy.
• Balance cash and resolve outages according to policy.
• Follow bank policies and procedures in daily tasks.
• Handle customer questions and follow up with solutions.
• Escalate complex issues to leadership when needed.

Skills

Customer service

Cash handling

Interpersonal skills

Judgment

Initiative

Flexibility

Professionalism

Education

High school diploma/GED

Job description

Fifth Third Bank in Akron, OH is seeking a CSR/Teller to provide excellent customer service and manage cash with accuracy. You will refer customers to bankers for consultative conversations while maintaining confidentiality and adhering to bank policies.

The role supports daily office operations and requires flexible scheduling. We value integrity, accountability, and a proactive approach to problem-solving.