Lead CSR Teller | Customer Experience Champion

Fifth Third Bank; Henderson (AL); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Comprehensive benefits

Competitive pay

Job summary

Fifth Third Bank in Columbus, OH is seeking a Lead CSR/Teller to deliver exceptional customer service and ensure smooth daily operations. You will handle cash, refer customers to bankers, and support training for new staff while upholding bank policies and a strong ethical standard.

This full‑time, on‑site role offers comprehensive benefits and opportunities for growth within the bank. Applicants should excel at listening to customer needs, building relationships, and working collaboratively

Qualifications

• High school diploma or GED required.
• Experience in retail banking and cash handling preferred.
• Ability to interact confidently with the public and work with minimal supervision.
• Willingness to learn and train others.

Responsibilities

• Deepen relationships and guide customers to appropriate bankers.
• Handle daily office responsibilities and maintain accurate cash counts.
• Refer customers to bankers for consultative conversations.
• Protect confidentiality and adhere to policy and ethics.
• Assist in training new Customer Service Representatives.

Skills

Customer service

Cash handling

Communication skills

Problem solving

Leadership

Education

High school diploma/GED

Job description

Fifth Third Bank in Columbus, OH is seeking a Lead CSR/Teller to deliver exceptional customer service and ensure smooth daily operations. You will handle cash, refer customers to bankers, and support training for new staff while upholding bank policies and a strong ethical standard.

This full‑time, on‑site role offers comprehensive benefits and opportunities for growth within the bank. Applicants should excel at listening to customer needs, building relationships, and working collaboratively