Customer-Focused Service & Route Scheduler

Culligan with ZeroWater Technology; Cincinnati (OH); On-site; USD 23,000 - 25,000; Full time

Benefits offered by this job

Medical, Dental and Vision insurance

401(K) retirement plan

Exclusive Culligan Product Discounts

Paid Time Off (PTO)

Job summary

Culligan by WaterCo in Cincinnati, OH is seeking a Service/Route Coordinator to organize daily service activity and coordinate routes for field technicians. The role emphasizes customer interaction, scheduling, and hands-on problem solving in a fast-paced environment.

Responsibilities include account setup, invoicing accuracy, and real-time coordination with field teams, with a competitive benefits package and opportunities for growth.

Qualifications

• 1+ years of customer service experience, route coordination or operations (preferred).
• High school diploma or GED; associate's or bachelor's in business, operations or related field (preferred).
• Proficiency in Microsoft Word and Excel; experience with IFS, Salesforce or similar systems.

Responsibilities

• Manage inbound and outbound customer calls, addressing inquiries and scheduling service appointments.
• Provide in-person customer support and assist with service-related questions.
• Optimize service schedules and assign routes to ensure efficiency for field technicians.
• Set up and maintain customer accounts.
• Track service completion and collaborate with field teams to resolve scheduling conflicts.
• Process invoices, work orders, and discounts to ensure accuracy and compliance.
• Support field teams with real-time coordination and communication.
• Monitor daily call volumes and propose process improvements.

Skills

Customer service

Communication

Organization

Problem solving

Education

High School Diploma or GED

Associate's or Bachelor's in Business/Operations or related

Tools

Microsoft Word

Excel

IFS

Salesforce

Job description

Culligan by WaterCo in Cincinnati, OH is seeking a Service/Route Coordinator to organize daily service activity and coordinate routes for field technicians. The role emphasizes customer interaction, scheduling, and hands-on problem solving in a fast-paced environment.

Responsibilities include account setup, invoicing accuracy, and real-time coordination with field teams, with a competitive benefits package and opportunities for growth.