Service & Route Operations Coordinator

Culligan with ZeroWater Technology; Norristown (Montgomery County); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Medical, Dental and Vision insurance

Product Discounts

Paid Time Off

Tuition Reimbursement

Life Insurance

Job summary

Culligan by WaterCo is seeking a Service/Route Coordinator in Montgomery County. The role focuses on organizing calls, scheduling service visits, and coordinating routes to support field technicians. A strong emphasis is placed on organization, customer service, and effective communication.

Applicants should have at least 1 year of relevant experience; a high school diploma is required, with higher education preferred. Proficiency in Word/Excel and CRM systems is beneficial.

Qualifications

• Minimum 1 year in customer service, route coordination or operations.
• High school diploma or GED; higher education preferred.
• Proficiency in Word/Excel and experience with CRM systems.

Responsibilities

• Manage inbound and outbound customer calls and schedule service appointments.
• Provide in-person customer support and answer service questions.
• Optimize service schedules and assign routes for field technicians.
• Set up and maintain customer accounts and track service completion.
• Collaborate with field teams to resolve scheduling conflicts.
• Process invoices, work orders and discounts accurately.

Skills

Customer service

Route coordination

Communication skills

Organizational skills

Education

High school diploma or GED

Associate or Bachelor's in business/Operations

Tools

Microsoft Word

Microsoft Excel

IFS

Salesforce

Job description

Culligan by WaterCo is seeking a Service/Route Coordinator in Montgomery County. The role focuses on organizing calls, scheduling service visits, and coordinating routes to support field technicians. A strong emphasis is placed on organization, customer service, and effective communication.

Applicants should have at least 1 year of relevant experience; a high school diploma is required, with higher education preferred. Proficiency in Word/Excel and CRM systems is beneficial.