Efficient Route & Service Coordinator

Culligan By WaterCo; Cincinnati (OH); On-site; USD 23,000 - 25,000; Full time

Benefits offered by this job

Medical, Dental and Vision insurance

401(K) retirement plan

Exclusive Culligan Product Discounts

Paid Time Off (PTO)

Job summary

Culligan by WaterCo is seeking a Service/Route Coordinator in Cincinnati to manage customer calls, schedule service appointments, and support field technicians. You will optimize routes, maintain customer accounts, and ensure accurate invoicing and documentation.

The role requires strong communication, organization, and problem-solving skills, with 1+ year of related experience. Benefits include health coverage, 401(k), product discounts, and PTO.

Qualifications

• 1+ years of customer service experience
• Route coordination or operations experience preferred
• Strong communication and organizational skills

Responsibilities

• Manage inbound and outbound customer calls, scheduling service appointments
• Provide in-person customer support and answer service questions
• Optimize service schedules and assign routes for field technicians
• Set up and maintain customer accounts
• Track service completion and coordinate with field teams to resolve scheduling conflicts
• Process invoices and work orders to ensure accuracy and compliance
• Support field teams with real-time coordination and communication
• Monitor daily call volumes and suggest process improvements

Skills

Customer service

Education

High school diploma or GED

Associate's or Bachelor's degree in Business/Operations

Tools

Microsoft Word

Microsoft Excel

IFS

Salesforce

Job description

Culligan by WaterCo is seeking a Service/Route Coordinator in Cincinnati to manage customer calls, schedule service appointments, and support field technicians. You will optimize routes, maintain customer accounts, and ensure accurate invoicing and documentation.

The role requires strong communication, organization, and problem-solving skills, with 1+ year of related experience. Benefits include health coverage, 401(k), product discounts, and PTO.