Customer‑Focused Service Advisor | Fast‑Paced Auto Care

Chevroletoffredericksburg; Pleasanton (TX); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

401(k) with company match

Paid vacation

Advancement opportunities within El Ta

Job summary

Ford of Pleasanton in Pleasanton, TX is seeking a professional, customer-focused Service Advisor to thrive in a fast-paced environment and build lasting relationships with customers. The role includes documenting repair requests, recommending services, and maintaining proactive communication throughout the repair process.

Ideal candidates have automotive service-advisor experience, strong customer service skills, and proficiency with dealership systems.

Qualifications

• Previous automotive service advisor experience preferred.
• Exceptional customer service and communication skills.
• Comfortable using dealership management systems and technology.
• Ability to thrive in a fast-paced, team-oriented environment.
• Professional appearance and positive attitude.

Responsibilities

• Greet customers promptly and create an outstanding service experience.
• Document repair requests accurately and listen to concerns.
• Recommend maintenance based on guidelines and inspections.
• Maintain proactive communication with customers via phone, text, and email.
• Coordinate with technicians to ensure timely repairs.
• Explain services performed in a clear, professional manner.
• Prepare repair orders and estimates.

Skills

Customer service

Communication skills

Team collaboration

Professional appearance

Valid driver’s license

Tools

DMS

Repair orders

Job description

Ford of Pleasanton in Pleasanton, TX is seeking a professional, customer-focused Service Advisor to thrive in a fast-paced environment and build lasting relationships with customers. The role includes documenting repair requests, recommending services, and maintaining proactive communication throughout the repair process.

Ideal candidates have automotive service-advisor experience, strong customer service skills, and proficiency with dealership systems.